[Home] [Products & Ordering ] [Support] [News] [Download Software] [Free Quiz Library] [Links] Quizzler Technical Support You can find answers to the most common questions right here. If you need additional help, you can get prompt support via email here: info@pocketmobility.com How do I get a (new) Key Code? What is my "device name"? I need help with downloading! How do I upgrade from an older product? I get garbled text on the screen when I click the download links What is the difference between a Palm and Pocket PC handheld device? Quizzler Maker Tutorial Quizzler Frequently Asked Questions New formatting and picture support in Quizzler 5 Quizzler File Format New Long Quizzler File Format Making a Quizzler Quiz With Pictures Creating a Palm Doc file with MakeDocW How do I get a (new) Key Code? When you make a purchase, you will get a Key Code automatically, as long as you provided the correct "device name" (see below) on the order form. If your key code is not working, we need to know the "device name" that is displayed in the Register window before we can issue a new Key Code. Please fill out this form if you need a new Key Code. What is my "device name"? A device name is a unique identifier for your computer or handheld. You can always find out what it is by running our demo software, then clicking the "Register" button (or select the "Upgrade Quizzler Pro" menu option in Quizzler for Palm). You will see the "device name" displayed there. This name is the same as your Palm HotSync name, Pocket PC owner name, or a random ID on desktop computers. It is NOT the model name of your handheld. I need help with downloading! Locate the proper download link on the Downloads page (make sure you select the correct platform). Next to the link it will either say "Save" or "Open". When you click the link, your web browser will ask you whether you want to "Open" the file or "Save" the file, and this is how you should respond. If you click "Save", then you will also be asked for a file location on your computer. The easiest place to save your file is on the desktop, so click the "Desktop" button, then the "Save" button again.After the download is complete, close all your windows, locate the file icon on your desktop, then double click it. If you click "Open", then the file will be opened immediately after the download is complete. This will either launch an installer program, or the Quick Install program in the case of Palm software.On handheld devices you need to connect your handheld to your computer at this point and do a Sync. How do I upgrade from an older product? If you purchased a Quizzler product before Jan 1, 2006, you can upgrade to Quizzler Maker version 5 at a reduced price right here. After that date, upgrades are free and you just need to use the registration form to obtain a new key code. The handheld product upgrades are free as well. I get garbled text on the screen when I click the download links Your web browser is trying to read the file as a web page, rather than download the file to your computer, so you need to force it to do the right thing. Instead of clicking on the link, do a RIGHT CLICK on the link (Mac users: CONTROL CLICK). You will get a popup menu, and you need to select the "Save Target As" or "Download" option. What is the difference between a Palm and Pocket PC handheld device? Both appear very similar on the outside, but are very different on the inside! You must purchase software for each type of device separately, just like you purchase Windows and Macintosh software separately. Most Palm compatible handhelds are manufactured by Palm, PalmOne, Sony, or Handspring. Pocket PC devices are also called "Windows Mobile", and most are manufactured by Hewlett Packard, Compaq, Dell, Toshiba. Advantages of Palm compatible devices are: lower prices for low end models, longer battery life, more software available, and easier to operate. Advantages of Pocket PC devices: more "bells and whistles", more wireless networking choices. BOTH TYPES of devices can work with Word and Excel documents and sync with your Outlook email and contacts, although in limited ways.   Get on the list and find out about new releases! Sign up for Quizzler newsletter here